General conditions
1. OBJECT

These general conditions (hereinafter, the "General Conditions") regulate the provision of management services in relation to the lease of short-term properties (hereinafter, the "Services") offered to the lessors (hereinafter, the " Lessor ") by Far Away Homes, SL (hereinafter, the" Company ") through its registered trademark Serve B & B.

These General Conditions complete, insofar as they are not opposed to them, the covenants established in the corresponding Order of Services given by the Lessor (hereinafter, the "Order of Services").

The General Conditions must be read in conjunction with those other than privacy and other issues are located on the website.
The Lessor may check in each case the General Conditions in force and applicable on the website, in accordance with the provisions of the section "Modifications of the General Conditions".

2. ACCESSION TO THE GENERAL CONDITIONS

The fulfillment and sending of the Order of Services expresses the full and unreserved adhesion to each and every one of the General Conditions, and this is indicated in the Order of Services. In this sense, before the Service Order can be processed, the Landlord will be required to accept the General Conditions.

The Landlord will subscribe the first Order of Services that he entrusts to the Company and will accept by means of his subscription these General Conditions. From that moment, you can issue fully valid Service Orders through the email specified in the original Order of Services.

For this purpose, in the case of the contracting of services after the original Order of Services, the Lessor may by telephone or through mail order a specific service that will generate the corresponding Order of Services. Once the Order of Services has been completed following the instructions of the Landlord, the Company will send the Service Order to the email address designated by the Landlord in the original Order of Services as a confirmation of the service requested.

The Landlord acknowledges and accepts that the Company may understand as validly made any Order of Services that comes from the email specified by him. The Company declines all responsibility regarding the Service Orders that may be issued from said email account whose custody corresponds exclusively to its owner.

The Lessor consents that the General Conditions corresponding to the original Order of Services will be those applicable to the successive Service Orders, except as provided in the clause of Modifications of the General Conditions.

3. SERVICE ORDERS

By signing the Service Order, the Lessor requests and consents to be presented with the Services in the terms described in Clause 4 below.

The Service Orders will be sent to the Company duly completed by the Lessor and will be delivered by hand or through the email indicated in the Communications section.

In particular, the Landlord must have provided correctly and in full each and every one of the requested data as mandatory.
The chosen Services will be provided in the property designated by the Landlord in the Service Order (hereinafter, the "Accommodation") without being transferable to other properties, unless the parties sign a new Service Order.

The Services contracted through the Order of Services will be provided, where appropriate, for the benefit of the tenant or tenants that at any time have been designated by the Landlord in the Service Order (hereinafter, the "Guests"). Services will not be provided in favor of persons other than Guests, nor will the change of Guests be accepted, except for the completion of a new Order of Services in the terms and in the manner provided in this clause.

In case of the provision of the Services of "Management of occupation" and "Complete Service", as they are described in Clause 4 below, it will not be necessary for the Landlord to designate the Guests.

No Additional Services or services other than those contracted through the Service Order will be provided unless a new Order of Services is signed.

The Service Orders must be submitted at least 48 hours before the Service is to be rendered.

Once a Service Order has been received, the Company will send the Contractor a confirmation of the Services contracted (hereinafter, the "Confirmation") to the email address indicated in the Order of Services.

In case it is reasonably necessary, the Company may request the Landlord additional information about the Accommodation, the Guests or any other that is reasonably necessary for the provision of the Services. The Landlord undertakes to supply it as soon as possible and, in any case, before the time of providing the Service to enable the work of the Company. In case the Landlord does not provide the requested information, the Company will not be obliged to provide the corresponding Service.

4. SERVICES

4.1. General description of the Services

The Company allows the Landlords to externalize the obligations derived from the lease, facilitating the realization of activities such as communication between the Landlord and the Guests, managing the entry and exit of the Guests of the Lodges, etc.

4.2. Purpose of the Landlord

The Landlord declares that the purpose of this contract is to improve the quality of the rental of the Accommodation in order to obtain better returns from its economic exploitation and the provision of complementary services that can not be provided directly by the Landlord.

4.3. Service's description

4.3.1 Delivery and collection of accommodation
to. Delivery

A person designated by the Company will receive the Guests in the Accommodation on the date indicated under the heading "Date and time of delivery" of the Order of Services.

The arrival of guests at the accommodation will be made by default between 3:00 pm and 8:00 pm on the day of entry ("Standard Delivery Schedule"). The Company and the Guests may agree on the specific time within the Standard Delivery Schedule to accommodate the best availability of both. To this end, the Landlord authorizes the Company to contact the Guests prior to the delivery of the Accommodation through the contact details provided by the Landlord in the Service Order.

The request by the Landlord for the delivery of the Accommodation on a schedule other than the Standard Delivery Schedule, will represent an increase of 25% of the rate foreseen for this Service. In the event that the "Management of Occupation" or the "Full Service" has been contracted, the increase of the rate will be directly applied to the Guests as described in the respective Services.

The Company will provide the Guests upon arrival at the Accommodation:

i) Tourist information about the area, accompanied, depending on availability, of tourist brochures.
ii) A gift whose nature and value may be chosen by the Company at its own discretion at any time.

The Landlord agrees to maintain the accommodation provided with the essential elements of habitability (hand soap, shower gel, toilet paper and sugar) in sufficient quantity for the guests for whom the service is contracted. In case the Landlord does not provide them, the Company may acquire them at their own discretion and for this purpose is expressly authorized by the Landlord. The cost of these supplies will be borne by the Landlord and will be charged regardless of the cost of the service.

For the provision of the Service, the Lessor must deliver to the Company, at least, a set of keys for all the access doors to the Accommodation and its rooms. In case the accommodation has a garage, the landlord must also provide the key / command that allows access to the garage.

The failure to deliver the keys and / or control of the garage by the Landlord will exempt the Company from the duty to provide the service.

b. Collection

After the guests stay, the Company will proceed to collect the keys in the accommodation at 12:00 hours of the "Collection date" indicated in the Order of Services or any other time that the Company has agreed with the Guests

The Company and the Guests may agree on a schedule different from the one established by default in this clause to accommodate the best availability of both. To this end, the Landlord authorizes the Company to contact the Guests prior to the delivery of the Accommodation through the contact details provided in the Order of Services.

The request by the Lessor for the departure of the Guest Accommodation at a time other than that established by default in this clause may be rejected by the Parties. In any case, the pick-up request beyond 20:00 on the day indicated on the "Pick-up date" will mean an increase of 25% of the rate foreseen for this Service. In the event that the "Management of Occupation" or the "Full Service" has been contracted, the increase of the rate will be directly applied to the Guests as described in the respective Services.

c. Hiring of several deliveries and collections

By completing the section "Period" of the corresponding service in the Service Order, the Letter will indicate the period of time (days, weeks, months) in which the Company will make successive deliveries and collection of the Accommodation whose total number will be specified under the section "Number of deliveries". The schedules of the different deliveries will be completed in different Service Orders or in an Annex prepared by the Company to that effect.

4.3.2 Cleaning service
The Company will provide the cleaning service of the Accommodation after the end of the stay of the Guests.
This Service includes:

(i) the cleaning of the stays of the Accommodation used by the previous Guest.
(ii) Sweeping and scrubbing of the Accommodation.
(iii) garbage removal.
(iv) arrangement of beds.

The price that appears under the "Base" heading of the Service Order corresponds to the cleaning of an Accommodation that has the following morphology: a living-dining room, a bedroom, a kitchen and a bathroom (hereinafter "Accommodation"). Standard").

The Landlord must indicate under the heading "Housing Stays" the number of stays that the Accommodation has in order to be able to inform you of the price of the service.

Each additional stay to those provided for the Standard Accommodation will imply an increase in the rate corresponding to an additional 50% of the base rate for each room. As an example, for the first additional stay, the Landlord will pay 150% of the base rate; for the second additional room, the Landlord will pay 200% of the base rate, etc.

The unusual morphological configurations of the accommodations (eg lofts, large terraces, swimming pools, etc.) will imply the establishment of a fee for the Service specially designed for that Accommodation. For this purpose, the Landlord undertakes to inform prior to the hiring of the Service of such circumstances and to negotiate a price with the Company and, if required by the Company, to make an in-person visit to the Accommodation. In the event that the Landlord has not informed of these special characteristics of the Accommodation, he will not be entitled to the Company providing the Service in parts of the Accommodation other than those declared in the Service Order.

The Service may be provided, depending on the case, at any of the following times:

i) the departure of the Guests on the day and time scheduled under the heading "Date and time of departure" of the corresponding service of the Service Order, in case the Landlord has communicated the delivery of the Accommodation to a new Guest in that the same day.
For this purpose, the Landlord agrees not to organize the entry of any Guest before 3:00 p.m. on the day of departure of the previous Guest to enable the cleaning work.
ii) any time until the morning following the day of departure of the Guest, in case a new Guest is not scheduled to arrive until 15:00 the day after the Guest's departure.

For this purpose, the Landlord agrees not to organize the entrance of any Guest before 3:00 p.m. on the day following the departure of the previous Guest to enable the cleaning work. This obligation will not apply when the entry of new guests was scheduled prior to the end of the stay whose cleaning is contracted.

For this service, the Landlord agrees to:

i) have the following utensils and cleaning products in the accommodation: vacuum cleaner and / or broom, mop and / or mop, a sponge and a bucket, several wipes and cleaning products for bathroom, kitchen and other rooms of the house . In the case of not being in the accommodation said utensils and cleaning products, the Company does not guarantee the correct performance of the cleaning service.
ii) provide the Company, at least, with a clean set of the following elements: (i) one lower sheet per bed; (ii) one top sheet per bed; (iii) one pillow and its cover per bed; (iv) one bath towel per Guest; (v) one hand towel per Guest; and (vi) a mat for each bathroom.

The utensils and cleaning products provided, where appropriate, by the Company are not included in the price of the Cleaning Service and will entail an additional cost for the customer. As an exception, for the provision of the services of "Management of occupation" and "Complete Service" the cost of cleaning utensils will be borne by the Company.

The Landlord authorizes the Company to use the appliances of the Accommodation to carry out the cleaning service.

For the provision of the Service, the Lessor must deliver to the Company, at least, a set of keys for all the access doors to the Accommodation and its rooms.

Failure to deliver the keys by the Lessor shall exempt the Company from the duty to provide the service.

The Landlord may freely pass on the price of this Service to the Guests. For the case in which the Landlord hires the services of "Management of occupation" or "Complete Service", expressly authorizes the Company to fully or partially pass on the cost of this service to the Guests, without it being entitled to a decrease of the tariffs of the services of "Management of occupation" or "Complete Service".

By completing the "Period" section of the corresponding service of the Service Order, the Landlord instructs the Company to clean the Accommodation in the terms described in this clause during all guest stays that take place during that period of time and collected under the heading "No. of stays". To this end, the Landlord must inform the Company of the "Departure Date" of the respective Guests through the Services Order or the Annex prepared by the Company to that effect.

4.3.3 Bed linen and towels
The company:

(i) Acquire two sets of the following items: (i) One sheet per bed; (ii) one top sheet per bed; (iii) one pillowcase per bed; (iv) one bath towel per Guest; and (v) a hand towel by Guest (hereinafter, the "Clothing").
The price of the clothing purchase service will be that which appears under the heading "Purchase" of the Service "Bed linen and towels" of the Order of Services. In case any bed of the Accommodation has a size of 1.50 cm or 1.80 cm or similar, the company will charge for the purchase of the clothing 150% of the price collected under the heading "Purchase" of the Service "Clothing of bed and towels "of the Order of Services for those concrete beds.
The ownership of the Clothing shall correspond to the Landlord and shall be for the benefit of the Accommodation once the provision of Services by the Company ceases.
(ii) Wash and iron clothes.
(iii) Deliver the clean and ironed clothes at any time agreed with the Lessor after the "Date and time of departure of the accommodation" and before a second stay of guests after the one that caused the hiring of the service.
The price of the laundry service, ironing and delivery of the linen for two guests will be the one under the heading "Washing" of the Service "Bed linen and towels" of the Service Order ("Base Wash Rate"). Each additional Guest will mean an increase of € 9 with respect to the Base Rate for Service Laundering.

In the event that the Laundry Service is contracted together with the "Cleaning Service", the Base Wash Rate will be reduced by half. Each additional Guest will mean an increase of € 9 with respect to the Base Rate for Service Laundering.

The Landlord will indicate under the heading "Number of beds" of the Service Order the number of beds available in the Accommodation and if any one has averages greater than 135 cm in order to be able to inform you of the price of the service. In the event that the Landlord does not inform of the existence of any bed or of measures greater than 135 cm, he accepts that the Company provides the service on the beds not informed by charging the price in accordance with these General Conditions.

This Service may be contracted by ordering the purchase of the Clothing from the Company, in which case the referred price will be invoiced under the "Purchase" heading of the "Bed and towels" service of the Service Order. Once the Clothing is acquired, the Lessor will pay the monthly fee under the heading of "Washing" of this Service.

Alternatively, the Landlord may hire exclusively the laundry service of the Clothes that already has the Accommodation. For this purpose, only the tariff under the "Washing" heading of this Service will be paid.

In the latter case, in order to guarantee the Service, the Landlord must leave at least 2 sets of Clothes inside the house. In the case of not being in the Accommodation said Clothing sets, the Company does not guarantee the correct performance of the "Washing" service.

The Landlord authorizes the Company to use the household appliances for the realization of this Service.

By filling in the "Period" section of the corresponding service of the Service Order, the Landlord instructs the Company to wash the Accommodation Clothing in the terms described in this clause during all the Guest stays that take place during that period of time. time and collected under the heading "No. of washes". To this end, the Landlord must inform the Company of the "Departure Date" of the respective Guests through the Services Order or the Annex prepared by the Company to that effect.

4.3.4 Maintenance
The Service includes:

(i) The performance of maintenance tasks that do not require the intervention of professionals external to the Company. For this purpose, tasks that do not require the intervention of professionals external to the Company shall be considered exclusively: (i) the purchase and replacement of light bulbs; (ii) the verification of the correct functioning of the electrical appliances of the Accommodation and the plugs; and (iii) the location of frames or other decorative wall elements that do not require the use of electric tools (hereinafter, the "Minor Maintenance").
Notwithstanding the exhaustiveness of the tasks included as Minor Maintenance, the Landlord accepts that the Company determines at each moment what tasks can be included under this heading and when the intervention of a professional is required.
(ii) The management of the maintenance tasks that may be necessary to offer the rest of the Services contracted and guarantee the stay of the Guests provided that they are not Minor Maintenance (hereinafter, the "Major Maintenance").
The Company will manage the services of the appropriate professional (eg plumber, technical service of electrical appliances, locksmith, electrician, etc.) to the Housing for the realization of the Major Maintenance.

The cost of the Major Maintenance will be assumed entirely by the Lessor. To this end, the Company will provide the Landlord, prior to the intervention of a professional and through the email provided by the Landlord, the budget for the realization of the specific task of Major Maintenance by the chosen professional. The Landlord must accept or reject the budget within 2 business days by email and before the Major Maintenance task for which the budget was provided is initiated.

The lack of response by the Landlord in the agreed period regarding the budget sent by the Company or the disagreement with the fees budgeted by the professional will exempt the Company from performing any Major Maintenance service. The Company will provide budgets according to the market without committing to locate professionals whose budgets are adapted to the needs and specific requirements of the Landlord.

The Lessor declares that his lack of acceptance of the budget or his disagreement with it does not exempt him from the payment of the maintenance service agreed in the Order of Services. In this regard, the Lessor declares that it is aware that the professionals served by the company are independent and independent of it and that, therefore, the Company does not have the capacity to influence its prices or services.

The Company may request from the Lessor the provision of funds that it deems appropriate for the performance of the Major Maintenance tasks by the professional.

The lack of realization of the provision of funds will have the same effects as the lack of acceptance of the budget.

The Landlord may expressly authorize the Company to, at its discretion, accept on its behalf the budgets of all the professionals that are necessary for the Major Maintenance, accepting in advance and through that faculty, the correction and adaptation of the budgets provided by the professionals. selected by the Company. In this case, the Company will provide the accepted budgets on a monthly basis. In this case, the company may also require the fund provisions it deems appropriate and in the same terms previously collected.

The Landlord agrees to inform the Company of the home insurance that, if applicable, has contracted for the Accommodation and to provide all the documentation of the home insurance.

The Company is not responsible for the possible failures or damages caused in the Major Maintenance by the professional, as well as any guarantee associated with this task.

4.3.5 Occupation management

The company:
(i) It will locate photos and information of the Accommodation in the web pages or portals that it deems appropriate in order to locate potential Guests.
For this purpose, the Landlord agrees to provide the Company with information and photographs of the Accommodation sufficient for their location in the aforementioned portals. In this sense, it will be understood by enough, at least, one photograph per stay of the Accommodation and the information on number of stays and description of them, location of the Accommodation, number of beds and specific dates of availability of the Accommodation.
In the event that the Lessor does not provide the necessary photographs and information, the Company will not be obliged to provide the Service without this exempting the Lessor from a fixed fee of € 40 / month while not formally waiving it (hereinafter, the " Fixed Rate of Occupation ").
The Landlord is held solely responsible for the accuracy of the information shown in the advertisement for the Accommodation.
(ii) Conduct communications with potential Guests to provide information about the Accommodation and resolve issues that may arise during the reservation process.
(iii) Analyze and select the Guests for the Accommodation. The Landlord may give instructions to the company about the characteristics of the Guests with whom they do not wish to contract within the limits established by law. In this sense, the Landlord acknowledges and accepts that he is solely responsible for the selection of Guests according to the acceptance criteria indicated by him.
In the absence of criteria expressly indicated by the Landlord, this considers correct the criteria followed by the Company in the selection of Guests.
(iv) You can make a report of the guests in the reservation portals at the end of the stay. At the same time, the satisfaction of the Guests will be verified and their opinion will be recorded for the optimization of the services offered.
(v) May perform mediation functions, in a possible disagreement between the Landlord and the Guests. The Company reserves the right to participate in the resolution of a problem between the Landlord and the Guest, and assumes no responsibility for the actions taken in the process of solving problems.
(vi) Submit to the Landlord on a monthly basis the rating granted through the web portals by the Guests that have stayed at their Accommodation and the comments made by them.

The rental agreement of the Accommodation will only link the Landlord and the Guests. The client acknowledges and accepts that the Company is not a real estate agent and will not negotiate or execute agreements with the Guest on his behalf. The Company will not be part of any agreement between the Landlord and the Guests.

The price of the Service will be a percentage of the total amount of the rental reservation (gross income). The minimum price of the service will be the Fixed Rate of Occupancy.

The price at which the Accommodation will be offered will be determined by the Company in order to optimize the economic performance of the lease. The Landlord will provide the Company with the amount of bail it deems appropriate according to the value of the content of the Accommodation, which will be used by the Company to provide the service through the web portals.

In case of not providing it, the Landlord assumes as adequate the amount of bail established by the Company based on the information provided by the Landlord.

The Company may acquire the status of "co-host" provided by the real estate rental platforms and the Lessor undertakes to complete all the procedures that are required by the platform to allow it. The Landlord gives his consent for the Company to create a profile on any web platforms that he considers appropriate for the exploitation of the Accommodation. To this end, the Lessor undertakes to provide all the information necessary for this purpose.

The Landlord may review the information provided on the web platforms about him and the Accommodation and, in case he does not agree with any of its terms, request its modification.

The hiring of this service includes the "Delivery and collection of accommodation" without increasing the rate.

The hiring of this service includes that of "Cleaning", the Landlord expressly consenting that the singular cost of this service will be passed on to the Guests at the time of contracting the lease. The Landlord waives to receive any amount paid by the Guests for the payment of the cleaning service.

The hiring of this service includes the "Washing" inserted in the service "Bed linen and towels" without increasing the rate. It will not include the clothing acquisition service that will be billed, if applicable, separately.

The rate increases described under the "Delivery and collection of accommodation" and "Cleaning" services due to the specialty of the service delivery schedules will be passed on to the Guests through the rental price of the Accommodation.

The minimum period for hiring the Occupation Management service will be 1 month.

4.3.6 Baskets
The Company will deliver the basket / s that the Lessor previously agreed with their Guests.

The chosen basket will have the content described on the Company's website or in any individual communication made by the Company to the Lessor for that purpose at any time and will be subject to the availability of the products included. The Landlord assumes and consents that the contents of the basket may be modified at the discretion of the Company to adapt it to the availability of products and trying to maintain as far as possible the nature and quality of the contracted products. The Company declines all responsibility for the state of conservation of the products contained in the baskets and their eventual adverse effects, being their manufacturers fully responsible.

The delivery of the basket will be made, at the Company's choice, at any of the following times:
(i) at the time of delivery of the accommodation in case the "Delivery and collection of accommodation" service has been contracted.
(ii) any other time agreed between the Landlord and the Company, depending on the availability and needs of the Guests.
(iii) any other time agreed between the Guests and the Company in the event that due to the rest of the services contracted, direct contact between them is made.

4.3.7 Photography
The Company will prepare a photographic dossier of the Accommodation that will supply the Landlord in electronic format for the use of the Landlord (hereinafter, the "Dossier").

The Dossier will contain the number of photos, the quality, format and form that the Company considers appropriate for the best representation of the Accommodation in order to optimize your accommodation.

The Landlord and the Company will agree on the date on which the photographs of the Dossier will be made. The Landlord agrees to keep the accommodation in good condition and ordered for the photo shoot.

The Landlord agrees to follow the aesthetic recommendations of the Company to obtain an optimal result of the Dossier. The Company may use equipment, decorative elements, food or any other elements considered appropriate to optimize the appearance of the Accommodation in the photographs of the Dossier.

The Company reserves the right to unilaterally withdraw from the Service in the event that the Lessor fails to comply with the obligations described above. In this case, the Lessor shall pay the travel costs and the time of the employees of the Company and the professionals elected by it.

The Landlord consents and assumes that the Dossier is the result of an artistic process whose content may not be exactly as expected by the Landlord. The breach of the subjective expectations of the Landlord regarding the Dossier will not result in a refund or reduction of the service fee.

The Landlord agrees that photographs taken by the Company may be used by the Company for the promotional or advertising purposes it deems appropriate.

4.3.8 Design and interior design
The Company will provide the following services:
(i) conduct a study of the morphology and characteristics of the accommodation.
(ii) make a proposal of style and design to the Landlord that fits with the aesthetics of the accommodations by season (hereinafter, the "Proposal").
The purpose of the Proposal is to show the Landlord what style and measures to adopt in the Accommodation. The Proposal will be orientative and will not link the Company in any way.
The Proposal will have to be accepted by the Landlord so that it is required to the Company the section (iii) of this clause. For the realization of the Proposal, 20% of the rate foreseen for the service will be accrued.
(iii) make a budget of furniture, decoration, painting, etc. necessary to carry out the Proposal. The budget must be accepted by the Lessor before it is required for the Company in section (iv) of this clause. Due to the location of the specific elements to capture the Proposal and the realization of the budget, 10% of the rate foreseen for the service will be accrued.
Once the budget has been accepted, the Lessor will pay the amount foreseen in it for the acquisition and contracting by the Company of the budgeted goods and services.
(iv) undertake the remodeling of the Accommodation in the terms of the Proposal and in accordance with the budget.

The Landlord assumes that the content and terms of the Proposal are approximate and that its achievement is subject to the availability of goods and equipment of the market, as well as budget constraints.

Likewise, the Landlord assumes and consents that the budget may vary from the initially agreed and once the remodeling has begun due to the appearance of unforeseen circumstances. In this sense, expressly empowers the Company to adopt those solutions appropriate to the new circumstances and needs, running these in charge of the Landlord.

The Landlord assumes and consents that the remodeling tasks may involve morphological changes of the Accommodation, as well as the painting of the same.

The Company may request, in addition to the cost foreseen in the budget, the payment of the rate accrued so far and a provision of funds of up to 60% of the rate for the assumption of its own management costs.

The Lessor's disagreement with the terms of the Proposal will not affect the accrual and enforceability of the rates provided in clauses (ii) and (iii) above.

The Landlord consents and assumes that the remodeling is the result of an artistic and creative process whose outcome may not be exactly as expected by the Landlord or coincide exactly with the terms of the Proposal. The defraudation of the subjective expectations of the Landlord regarding the remodeling will not suppose return nor diminution of the tariff of the service.

The service fee is provided for the Standard Accommodation. The rate of the service for accommodations of another type or with unique morphologies will be subject to a separate budget by the Company.

4.3.9 Complete service
The Complete Service will entail the provision of the following Services with the indicated specialties, as the case may be, as follows:
(i) Delivery and collection of accommodation. It will be provided in the terms included in the section corresponding to said service.
(ii) Cleaning. It will be provided in the terms included in the section corresponding to said service.
(iii) Bed linen and towels. It will be provided in the terms included in the section corresponding to said service.
(iv) Maintenance. It will be provided in the terms included in the section corresponding to said service. The provision of the Major Maintenance in the Full Service modality will not imply any modification of the terms included in clause 4.3.4. In this sense, the authorization of the Landlord and the provision of funds to undertake the Major Maintenance will be required.
(v) Occupancy management. It will be provided in the terms included in the section corresponding to said service.
(vi) Baskets. The Company will offer the Users directly the baskets in the terms included in the section corresponding to said service.
(vii) Photography. It will be provided in the terms included in the section corresponding to said service.
(viii) Design and interior design. The provision in the Full Service modality will exclusively include the Remodeling Proposal. The delivery of the Proposal will be demandable to the Company only in the case that, at the discretion of the Company, it may be useful to optimize the rental of the Accommodation.
The rest of the design and interior design service corresponding to the budget and remodeling phases will be invoiced, if applicable, separately and subject to the consent of the Landlord.

The minimum contract period for the Full Service will be 3 months.

In case the lessor fails in some way the minimum term of this service the company may require payment of the individual rate of the services actually provided plus the Fixed Rate of Occupancy.

4.4. Provision of the Services by third parties
The Company may subcontract the provision of any of the Services to third parties of its choice.

4.5. Ajenity to the relationship between Landlord and Guests
The Landlord accepts and agrees that the Company is not a party to any agreement signed between the Landlord and the Guests, nor is it a real estate agency, agent or insurer. The Company does not have any control over the behavior of the Landlords or the Guests or the state of the Lodges, and rejects all responsibility in this respect, to the maximum extent legally permitted.

4.6. Ajenity to the relationship between Landlord and platform
The Landlord accepts and agrees that the Company is not a party to any agreement signed between the Company and the web portals in which the Accommodation is advertised, nor is it responsible for the rules or decisions that the web portals may adopt at any time. The Company rejects all responsibility in this respect, to the maximum extent legally permitted.

5. PRICE OF SERVICES AND PAYMENTS

5.1. Price
The Price of the Services will be that expressed in the Order of Services with the specifications contained, as the case may be, in the description of the specific service in clause 4.

5.2. Way to pay
The rate of each Service, as well as the expenses incurred, will be paid exclusively by any of the following means at the choice of the Lessor:
(i) By credit card. The payment service by credit card will be directly provided by the issuing entity and, where appropriate, the corresponding credit institution. The Company excludes all responsibility in relation to the confidentiality and security of the information and data provided by the Lessor upon the payment of their electronic purchases by credit card, to the extent that the treatment of such information and data is not exclusively under the control of the Company.
(ii) Cash
(iii) Bank transfer to the following account:
Entity: Caixabank
IBAN: [●]
The bank transfer must indicate the invoice number to which the payment corresponds. The Company is not responsible for the damages and disorders that may result from the lack of identification of those transfers that do not collect this information for its correct imputation.
(iv) For the Services of Management of Occupation and Full Service, the Company will retain in its current account the amount corresponding to the rate of these services and will transfer to the Lessor the remaining amount together with the corresponding invoice and breakdown of expenses.
5.3. Moment of payment
For the Services contemplated in clauses 4.3.1 to 4.3.6, 4.3.7 and 4.3.8 the Landlord will satisfy the payment within a maximum period of 5 days from when the corresponding invoice is sent to the email indicated by the Landlord in the Order of Services.
For the Services of Management of Occupation and Complete Service, the Company will transfer the amount of the Leases on the last day of each month.
In the event that provisions of funds actually made have mediated, the amount of these will be deducted from the final invoice.
5.4. Expenses and taxes
The expenses incurred by the Company for the provision of the Services and that are not expressly included in its description and price of the rate; as well as, where appropriate, the IGIC and other taxes and fees that are applicable, are the account of the Landlord, who must pay them together with the price and in the same way chosen to make the payment of this.
6. OBLIGATIONS OF THE LESSOR

In addition to other guarantees established in these General Conditions, the Landlord guarantees compliance with the following clauses:
(i) The Landlord states that he owns the Accommodation or owns a right of enjoyment and enjoyment of the Accommodation that allows him to rent it. The Company declines any responsibility that could be demanded for any usurpation by the Lessor of the rights of any third party, assuming that the possession and availability that it holds over the Accommodation make it its apparent owner.
(ii) The Landlord agrees to obtain and provide the contact details of the Guests to facilitate the provision of the Services by the Company and, in particular, their telephone number.
(iii) The Landlord acknowledges and accepts that the Company has no control over the willingness of the Guest to pay, nor therefore, responsibility for the breach of contract between a Guest and the Landlord.
(iv) In the event that a Guest stays in the rented accommodation beyond the agreed period, the Company will be completely exempt from liability, with respect to the eviction of the guests and / or the expenses, losses or damages associated with the stay of the guests.
(v) The Landlord acknowledges and accepts that, in the event that the competent authorities of the place where the Accommodation is located require the payment of any tax, duty or sanction, it shall be this, who shall assume them.
(vi) The Landlord agrees to maintain the Accommodation in good condition to facilitate the provision of the Services by the Company. In the event that the status of the Accommodation makes it difficult or impossible to provide the Service, the Company will notify the Landlord by email. In the event that the status of the Accommodation is not paid by the Landlord, the Company may at its option: (a) perform the maintenance task at the expense of the Landlord; or (b) not provide the service for which you were hired.
(vii) The Landlord declares and accepts that he will keep the Company informed of any change in his contact details and very particularly in his email address. In such a way that, except for communication of the change of email address, all notifications made by the Company in accordance with these General Conditions will be presumed validly made at the email address provided by the Lessor.
(viii) It is the obligation of the Landlord to notify of any type of dissatisfaction in relation to the correct execution of the services offered by the Company. If the performance of the service is finally considered by the defective Company, it will be returned, to be made free of charge for the Lessor, if possible, or the defective service fee will be refunded.
(ix) The Landlord undertakes not to attempt to contract or contract, directly or indirectly, the services of any supplier or employee of the Company, including the persons in charge of the "Cleaning Service".

7. CANCELLATIONS AND CHANGES

The services 4.3.1, 4.3.2, 4.3.3, 4.3.6, 4.3.7 and 4.3.8 contracted through the Service Order may be canceled or modified without charge up to 48 hours before the day of completion of the service in question, taking as reference the 00.00 hours of the day of service provision.
The services 4.3.4, 4.3.5 and 4.3.9 contracted through a Service Order may be canceled or modified without charge and without prejudice to the minimum contracting periods, with a minimum notice of 15 calendar days with respect to the last day of each month.
In addition to the above deadlines, the Landlord may freely withdraw from the signed contract through the Service Order within a period of 14 calendar days from the date of signature or electronic submission. In this sense, the parties assume that for organizational reasons, the Company begins to provide its service 48 hours before the physical service, so the right of withdrawal must be exercised in any case before that time.
The Company will maintain the cancellation policy that the Landlord has selected for its announcement on the reservation platforms, as long as the refund for cancellation occurs with a minimum of 48 hours before the day of arrival of the Guest. If no cancellation policy is selected, the Company will, by default, establish a cancellation policy with full refund for the Guest (with the exception of commissions) with a minimum of 48 hours before the arrival date of the Guest.
The Company is not responsible for the possible repercussions that the cancellation of the lease may have on the part of the Landlord or the guest.

8. EXEMPTION FROM LIABILITY

The Landlord will obtain, if applicable, the corresponding insurance for the Accommodation and its contents.
The Landlord is exclusively responsible for all communications and interactions with potential Guests within the property reservation portal, except for the hiring of the services delegated by the Company to said interaction.
The Company is not responsible for any damage, damage or theft, within the Accommodation by the Guests.
The Company is not responsible for the possible relocation of the Guests, when this takes place for reasons unrelated to the Company. In the event that a relocation is necessary due to a failure of the Company, it will notify the Guests as soon as possible, offering them an adequate alternative and acting with due diligence.
The Company recommends the Landlord to remove all valuables before the arrival of the Guests. In this regard, the Company is not responsible for items lost or damaged by Guests.

9. ADMINISTRATIVE PERMITS

The Landlord declares to have processed and obtained all the permits, authorizations, licenses or any other administrative requirements necessary for the lease of his Accommodation.
The Landlord shall indemnify the Company for any infraction or administrative sanction that may be imposed on the Company or the Landlord related to the activity of the lease.

10. TREATMENT OF PERSONAL DATA

The Company informs the Landlord that the personal data provided to the Company in the Services Order or that are generated within the framework of execution of the contractual relationship between the Landlord and the Company or the Landlord and the Guests, will be treated and incorporated to files of which the Company is responsible, for the purposes of the celebration, execution and control of said contractual relationship, including, without limitation, the processing of the Service Order.
The Landlord, in the terms provided in the applicable regulations, has the right to know, rectify or cancel any of the personal data integrated in the Company's file, by contacting in writing, the Landlord agreeing to notify the Company of the rectifications or cancellations that proceed with respect to the assigned data.

11. COMMUNICATIONS

Any communication between the Lessor and the Company relating to a specific Service Order may be made by ordinary mail or e-mail.
For the purposes of communications, the Company designates the following address:
- Address: C / San Francisco 101 1º Izq. Santa Cruz de Tenerife (38001)
- E-mail: info@servebnb.es
The address of the Lessor for the purposes of communications shall be that which in each case is designated in the corresponding Order of Services in accordance with Clause 3 above.
Any communication relating to a specific Order of Services delivered at the addresses indicated above will be understood correctly made, unless the recipient had previously notified the sender of a change of address at least ten (10) days in advance.

12. MODIFICATIONS

The Company reserves the right to modify, at any time, the rates of the services, the General Conditions, as well as its Legal Notice and Privacy Policy.
The modification of the service fees and the General Conditions will be automatically understood through its publication on the web page and the sending by email to the Landlords that have contracted a service in force at the time of the modification.
It will be understood that the Landlord agrees to the modification of the General Conditions or the service fees if, after a period of 7 calendar days, he does not communicate the exercise of his right to cancel the contract. The Lessor's withdrawal shall exempt the Company from its duty to provide the contracted services.

13. APPLICABLE LEGISLATION
These General Conditions will be governed by Spanish laws.

Serve B&B

Comprehensive management and services for owners of tourist homes in Tenerife and Madrid

© 2024 Servebnb.es

FOLLOW US:

Find out about our news through networks!